When customers shop for handmade crafts online, they expect quality and safe delivery. As a seller, we do our part by packaging every order securely. However, when the package leaves our hands, it is at the mercy of the delivery partner. Sadly, we have faced countless situations where customers receive their items broken or damaged. For a small online business in India, this isn’t just an inconvenience—it’s a major financial and emotional setback.

It has been one and a half years since we started Dehati Bazaar, and what a journey it has been! These 18 months have been filled with countless bitter-sweet experiences—moments of pride, endless hard work, and of course, several challenges that tested us.

The Journey of Dehati Bazar – From Custom Software to Rural Treasures Our story began in 1998, not in the bustling markets of Rajasthan, but in the quiet hum of computers. As an IT company, we specialized in creating custom software for private businesses, designing solutions tailored to their needs. Over the years, our expertise expanded, and we developed numerous e-commerce portals for clients.